Press Releases

Moneypenny

25 Feb 2010

PEACE OF MIND FOR COMPANIES ATTENDING FACILITIES SHOW

Exhibitors and delegates attending the forthcoming Facilities Show at Birmingham’s NEC (11 – 13th May 2010) can now benefit from a free outsourced reception service. Moneypenny, the UK’s market leader for outsourced reception services, has announced that it is offering to handle all inbound telephone calls completely free of charge for a fortnight around the show’s dates for any company involved with the exhibition.

The first 20 companies that contact Moneypenny before 30 April 2010 will benefit from the support of their own dedicated Moneypenny Receptionist and team of three to ensure no calls are missed at peak times, calls are directed effectively and superb service levels can be maintained without the need to employ additional personnel.

Participating businesses will brief their own Moneypenny Receptionist on their callers and how they would like calls handled to ensure all calls are answered appropriately, either by transferring calls to direct lines or mobiles, or forwarding messages immediately via SMS or email. To callers, this seamless service will simply come across as an informed and professional in-house receptionist handling their call effectively. After the two week period, Moneypenny will prepare a full report detailing the times and days the business has needed telephone support so it can reallocate resources.

Joanna Swash, director at Moneypenny, comments: “This is a perfect opportunity to test our service as there is absolutely no obligation to continue with us following the show. However we’re confident that, having enjoyed the benefits of Moneypenny firsthand, companies will not only appreciate their calls being handled effectively at all times, they’ll also see that greater levels of customer satisfaction are achievable - without the associated high costs of additional staffing.”

Moneypenny clients rely on their own dedicated Moneypenny Receptionist to support in-house teams or provide a fully outsourced switchboard service by handling calls just as if based in their office. With their flexible assistance, lunch times, holidays and periods of staff illness no longer place additional strain on existing resources, valuable time is not spent looking for temporary cover and staff levels can be kept low whilst ensuring service levels are consistently high.

Joanna concludes: “We’re more than happy for businesses to put our service to the test for two weeks. But participating businesses should take note: 98% of companies who experience the benefits of our service firsthand become clients!”